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Rethinking CX Priorities In A New Retail Landscape
With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience Design at Lowe’s Companies, Ruth Crowley is hyper-focused on the customer psyche…
News May 8ShopRite To Partner With Procter & Gamble, ProCamps To Host Virtual Guest Teacher Series
ShopRite, Procter & Gamble and ProCamps have partnered to host a Virtual Guest Teacher series that will bring professional athletes to distance learning classrooms across multiple cities during May. Professional…
News May 8
Target Acquires Tech From Last Mile Startup, Further Enhancing Ship-From-Store Capabilities
Target is planning to acquire technology from Deliv, a last mile delivery-focused startup. The retailer will also offer to recruit some members of the Deliv team, including CEO Daphne Carmeli,…
News May 8
Microsoft Stores Pivots, Gives 2,000 Brick-And-Mortar Employees Digital Access To Consumers
In the wake of COVID-19, many retail businesses focused on adapting their products and services — especially if they had an expansive brick-and-mortar footprint. While many retailers’ strategies included employee…
Features May 8
Increasing Customer Satisfaction And Driving More Revenue At The Point-of-Sale
In the course of digitalization, retail payments are undergoing rapid evolution. With omnichannel and alternative payment methods, smart retailers are using retail space more efficiently, transforming the Point-of-Sale (POS) into…
Executive Viewpoints May 8
Beauty Is More Than Skin Deep In The COVID Era
The health and beauty sector is a bright spot in the otherwise struggling retail landscape — and industry leaders are trying to predict whether changes in consumer behavior and preferences…
Executive Viewpoints May 8
Can E-Commerce Consolidate COVID-19 Gains For The Long Term?
Digital commerce expert Miya Knights, Head of Industry Insights at Eagle Eye Solutions, discusses what strategies online retailers will need to implement as they seek to turn the COVID-19 “spike”…
Features May 7
Tapping Social Media Events To Help Save Businesses Post-COVID-19
Every Wednesday since April 1, #ShoppingNightInAmerica spotlights small businesses on Facebook Live, featuring business owners talking about their products. Created by Ed King, Co-Founder of HighStreet and Living Retail Lab,…
Features May 7Sephora Introduces Interest-Free 4-Part Payment Plan
Sephora has partnered with Klarna to introduce a pay-by-installment option on its e-Commerce site. The offering lets shoppers pay for items in four equal installments with no interest. “Ease and…
News May 7
