Retail TouchPoints

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Kroger Doubles Ship Assortment Via 3rd-Party Marketplace

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital…

News August 11

Circle K Will Retrofit Stores To Pilot Autonomous Checkout

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. Circle K, a division of…

News August 11

Apparel Retailers: Balancing Online And Store Inventories Will Be Your Biggest Holiday Challenge

In the apparel vertical, the stakes involved in making accurate product forecasts have always been high. Retailers that order too much of a given product must discount to move merchandise…

Features August 11

Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year.  The key is to never settle for the…

Executive Viewpoints August 11

DICK’S Sporting Goods Adds Six New Discount Concept Stores

In June, DICK’S Sporting Goods launched its two new discount-focused store concepts — DICK’S Sporting Goods Warehouse and OVERTIME by DICK’S Sporting Goods — with the opening of five Warehouse…

News August 10

WSJ Report: Amazon And Simon In Talks To Turn Vacant Mall Anchors Into DCs

Space vacated by JCPenney, Sears and other anchor retailers in Simon Property Group malls could be turned into Amazon distribution centers, according to reports of talks between the two companies…

News August 10

Precise Location-Based Technology: The Future Of Retail

As modern retailers continue to push for technological solutions aimed at reaching customers and streamlining processes, many tech-savvy companies have taken to using location-based solutions (LBS).  Whether it be beacon…

Executive Viewpoints August 10

Should Walmart Reinstate In-Store Returns During A Pandemic?

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting…

Features August 10

Leveraging A Chief Supply Chain Officer To Enhance the Retail Experience

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it…

Executive Viewpoints August 10
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