Best-in-class retailers leverage Customer Experience Management (CEM) solutions that collect shopper feedback across channels and integrate insights to…
News December 4Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel…
News December 4Following a bumpy ride with daily deal sites, some retailers are questioning the value of the strategy. A…
News November 30Though merchants’ rapid responses to customer phone calls clearly impact a consumer’s likeliness to buy from and recommend…
News November 30There are several ways retailers can integrate tablets into brick-and-mortar engagement strategies. One tactic is to equip on-floor…
News November 29NCR Corp. has announced today that it will acquire Retalix Ltd., a provider of POS and supply chain…
News November 29Nearly half (44%) of consumers plan to shop on a tablet this holiday season, according to the Zmags…
News November 28More than half (56%) of retailers plan to offer Wi-Fi guest access to shoppers to improve the customer…
News November 28There is no question that the customer is now in charge of the shopping experience. Retailers are working…
News November 27
