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TouchPoints TV is a periodic video podcast which covers the Retail Industry and offers insights from leading executives on emerging strategies, innovative products and services, and recent retail news. Subscribe to the feed and stay in touch with the latest retail happenings.

TouchPoints TV: Michael DeSimone, FiftyOne

  • Published in Vendors

Michael DeSimone, CEO of FiftyOne

Since the economic downturn of 2008, retailers have been exploring new outlets to maximize profit and brand exposure. While multiple retailers have opted to go global by opening brick-and-mortar locations, retailers including Macy’s, Pottery Barn and GUESS? have implemented cross border trade (CBT) solutions from vendors like FiftyOne to open their e-Commerce stores to international consumers. In this episode of TouchPoints TV, Michael DeSimone, CEO of FiftyOne, provides insight on the growth potential within the international market, behaviors of the “Cross-Border Power Shopper” and top tips for retailers considering global expansion.
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TouchPoints TV: Gary Whittemore, Experian FootFall

  • Published in Vendors

Gary Whittemore, Global Development Director, Experian FootFall

Gary discusses the business strategies Experian FootFall offers retailers to uncover data to improve store operations. Regarding the pain points retailers face, Experian FootFall provides insights to retailer's marketing campaigns and uses clustering of similar stores to measure its successes. Additionally, customer experience continues to be a differentiator among retailers and it is important for them to understand their business.
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TouchPoints TV: Keith Carpentier, Lawrence

  • Published in Vendors

Keith Carpentier, Senior Business Development Manager of Retail & Finance for Lawrence, a Tensator Group Company

Keith gives viewers an in-depth look at the “Virtual Assistant,” which is making its U.S. debut at Duane Reade’s new flagship store on Wall Street in New York City. The technology, developed by Lawrence, a Tensator Company, crafts a unique and compelling trip for customers in their tour of the 22,000 square-foot store, which also features a medical clinic, spa, and sushi bar. Keith explains how the technology formulates a customized plug and play solution for retailers by conveying information on promotions, sales and new brands to give shoppers a simple yet rewarding in-store experience.
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TouchPoints TV: Joseph Magnacca, Duane Reade

  • Published in Vendors

Joseph Magnacca, President of Duane Reade

Retail TouchPoints caught up with Joseph Magnacca, President of Duane Reade, during the unveiling of the new flagship store at Wall Street in New York. Magnacca discusses Duane Reade's partnership with Walgreens and the various communities the store is designed to serve.
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TouchPoints TV: Miles Tedder, Anna's Linens

  • Published in Retailers

Miles Tedder, Senior VP of IT & Supply Chains, Anna's Linens

RTP caught up with Senior Vice President of IT & Supply Chains at Anna's Linens Miles Tedder during JDA Software's FOCUS event in Orlando May 1-4. Tedder discusses how JDA's solutions have helped Annas Linens improve the customer experience at store level, streamline the efficiencies for its store operations team and created a foundation for workforce management planning at store level. Tedder also covers the importance of having the appropriate application at store level.
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TouchPoints TV: Rodney Runyan, University of Tennessee

  • Published in Vendors

Rodney Runyan, Associate Professor of Retail and Consumer Science, University of Tennessee

During JDA Software’s FOCUS event in Orlando May 1-4, Rod discusses the University of Tennessee’s partnership with JDA to develop an extensive Retail Technology minor providing graduates with the ability to apply real-world experience as an industry professionals and identify retail trends. Rod also covers the growing role of retail technology as it relates to an enhanced customer experience.
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TouchPoints TV: Fabrizio Brasca, JDA Software Group

  • Published in Vendors

Fabrizio Brasca, Vice President, Global Logistics, JDA Software Group

During JDA Software’s FOCUS event in Orlando Fabrizio discusses how JDA helps retailers cater to consumer demand during the peak holiday shopping season, and emphasized the importance of addressing the multi-mobile issue. In addition, Fabrizio explores how retailers can leverage other aspects of their network for preplanning and growth anticipation.
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TouchPoints TV: Casey Chroust, RILA

  • Published in Vendors

Casey Chroust, Executive Vice President of Retail Operations for the Retail Industry Leaders’ Association

Casey shared insights on the future of mobile payments in retail, focusing on the emergence of Near Field Communication (NFC) and the creation of the ISIS national mobile payment network. He also discussed Starbucks' recent launch of NFC payment. Many other retailers, he noted, are taking a wait-and-see approach to NFC.
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TouchPoints TV: Mario Vollbracht, HP

  • Published in Vendors

Mario Vollbracht, Worldwide Segment Executive, HP Retail & Consumer Goods, Enterprise Business, HP

Mario discusses specific topics around personalization, mobility, global issues and the retail/CPG convergence. "Retailers must consider allowing their wireless network to be open inside the store," he noted. Regarding mobility, HP is equipped to provide the handheld device, but also the behind-the-scenes services to help provision the structured and unstructured data and send it out in a timely manner to consumers and store associates. Also, the relationship with CPG companies and retailers is beginning to converge, with more collaboration and CPG companies starting to market direct to consumers. Additionally, retailers should be aware of retail trends on a global level, from continued urbanization to the aging population and the need for continued localization.
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TouchPoints TV: Tom Peterson, HP

  • Published in Vendors

Tom Peterson, Retail Industry Leader, Enterprise Business, HP

Tom shares HP's imperatives for retailers today: 1) There are still 2 or 3 years left in the economic downturn; and 2) Retailers must embrace and become part of the connected, social world. To that end HP is working to help retailers modernize their outdated IT infrastructure while removing unnecessary costs. Once retail organizations achieve these goals, they can deploy new solutions and services to differentiate themselves in the retail marketplace.
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TouchPoints TV: Fiona Dias, GSI Commerce

  • Published in Vendors

Fiona Dias, Executive VP of Marketing & Strategy

As online commerce continues to soar, retailers are challenged to meet the real-time demand of online shoppers. GSI Commerce provides customer-centric services including ShopRunner and RueLala, for an innovative approach to online retail. Executive Vice President of Marketing & Strategy Fiona Dias shares how retailers can acquire and retain customers, how technology is changing the retail landscape and the emergence of tablets for mobile checkout and in-store assistance.
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