AT&T Uses Michigan Ave. Store As Live Innovation Lab
Some retailers open innovation labs to test new technologies and business concepts. Other organizations, like AT&T, use flagship…
Features April 9
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Creating PACTS To Enhance Customer Experience
In today’s digitally disrupted world, leading players are creating superior customer care with interactions that are personalized, accurate,…
Features April 8
DICK’S Sporting Goods Maintains Focus On Omnichannel Excellence
In 2014, DICK’S Sporting Goods realized the bottom-line impact of omnichannel strategies. The sporting goods retailer’s e-Commerce business…
Features April 8
ACK Boosts Revenue 25% By Automating Product Listing Ads
For retailers, getting found online is half the battle for boosting e-Commerce traffic and sales. ACK, a specialty…
Features April 6
Shiseido Exec: Mobile Apps Help Empower And Connect Beauty Consultants
With smartphones and tablets in hand, store associates can access a wealth of information, such as product information…
Features April 3
How ULTA Is Leveraging Technology To Connect With Customers
The success speaks for itself at ULTA Beauty: The company has grown 20% in the last year and…
Features April 3
Facebook Shakes Up Customer Service With New Messenger Offering
Many consumers visit social networks to learn about a brand, its products and even ask questions. According to…
Features April 1
Best Buy Consolidates Canadian Business, Closes 66 Future Shop Stores
Best Buy announced over the weekend that it would be consolidating its Canadian business. During the process, Best…
Features March 31
71% Of U.S. Shoppers Rely On Product Data To Make Purchase Decisions
Up to 71% of U.S. adults who research products online rely on product-focused information such as social ratings…
Features March 30Top Stories
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