What’s The Future Of Retail CX?
How will the definition of a “great customer experience” change in a post-COVID world? What will brands and…
Features July 29
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Digital Transformation Propels Burton’s Omnichannel Growth Plans
While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has…
Features July 29
How Article Used Data To Pivot During COVID
Article takes a data-driven approach to all things CX. When COVID first hit, the DTC furniture company found…
Features July 28
Why Bob’s Discount Furniture Set Its Own Stringent Safety Rules Chainwide
One of the biggest challenges non-essential retailers have faced as they reopen stores has been operational rules that…
Features July 28
RetailWire: Will The Retail Workforce Ever Return To Pre-Pandemic Levels?
The pandemic has hastened the evolution from analog to digital across all types of businesses, and retail is…
Features July 27
Amika Chatbot Upgrades Hair Care Retailer’s Upselling Capabilities
Direct shopper interactions are a powerful sales driver, even online: fielding questions directly and offering specific product suggestions…
Features July 24
Have COVID-19 And Black Lives Matter Accelerated Values-Based Buying?
Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a…
Features July 23
How Curaleaf Navigated The Challenge Of Being An Essential Cannabis Retailer In 18 States
Many essential retailers received a crash course in contactless services during COVID-19, but dispensaries faced a particular challenge:…
Features July 22
Lovesac Curates Internal Communications To Keep Employees Focused During Pandemic
When the staff in Lovesac‘s Stamford, Conn. headquarters and 91 retail showrooms began to work from home under…
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