Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private equity firm Vector Capital. Under the terms of the deal, Vector Capital will invest more than $100 million of equity capital in Aspect’s business.
“We are thrilled to partner with the team at Aspect Software, which has established, market-leading product offerings and an exceptional blue-chip customer base,” said Andy Fishman, a Managing Director at Vector Capital in a statement. “We believe Aspect is well positioned to capitalize on the tremendous opportunity in the growing customer engagement center market.”
Aspect’s solutions include call center software, which can be key to dealing with the fallout from late deliveries. According to lateshipment.com, a live call from a customer support agent offers a more personal and effective solution for dealing with frustrated customers than sending an email.