Aspect Software, an integrated customer engagement, workforce optimization and self-service omnichannel solution provider, will be acquired by private equity firm Vector Capital. Under the terms of the deal, Vector Capital will invest more than $100 million of equity capital in Aspect’s business.
“We are thrilled to partner with the team at Aspect Software, which has established, market-leading product offerings and an exceptional blue-chip customer base,” said Andy Fishman, a Managing Director at Vector Capital in a statement. “We believe Aspect is well positioned to capitalize on the tremendous opportunity in the growing customer engagement center market.”
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Aspect’s solutions include call center software, which can be key to dealing with the fallout from late deliveries. According to lateshipment.com, a live call from a customer support agent offers a more personal and effective solution for dealing with frustrated customers than sending an email.
