Encourage Your Customers to Call Again. Here’s How.
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…
Executive Viewpoints October 17
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3 Ways to Maximize Zero-Party Data Collection During Black Friday and Cyber Monday
In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. It’s the most important weapon for success in…
Executive Viewpoints October 16
8-Second Attention Spans and Short Videos: The Future of Video-First Marketing
The average American adult’s attention span is a staggering 8.25 seconds. In an era of goldfish-esque attention spans,…
Executive Viewpoints October 13
AI’s Rapid Growth Combined with Other Emerging Technologies Will Drive Greater Accessibility
Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to…
Executive Viewpoints October 12
A Guide to Managing Young Employees
The so-called “Great Resignation” may be over for salaried workers, but for frontline employees there is no end…
Executive Viewpoints October 11
Q4 Could Be Huge, But Most Retailers Have a Blind Spot
Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a…
Executive Viewpoints October 10
NOT Your Dad’s Supply Chain: 4 Trends Every Retail Exec Should Know for 2024
In 2024, it won’t be your dad’s supply chain. Shoppers’ retail preferences will be unlike anything we’ve seen…
Executive Viewpoints October 9
6 Logistics Metrics that Determine a Brand’s Holiday Success or Struggle
With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational…
Executive Viewpoints October 6
How Retailers Can Bring Creativity and Originality Back to Private Label Products
Twenty years ago, retailers aiming to launch new store brands to fend off the negative associations created by…
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