Latest In: Executive Viewpoints

composable commerce David Stover elastic path Forrester MACH

Integrations are the Achilles Heel of Composable Commerce: Tips for Overcoming Challenges

The appeal of in-person retail shopping may have diminished in recent years, as ongoing industry trends underscore the…

Executive Viewpoints September 4
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Challenges Faced by Emerging Brands in the Retail Industry

In strong economic times, smaller, newer brands — otherwise known as emerging or up-and-coming brands — have one…

Executive Viewpoints September 1
Aaron Schroeder chatbots Gartner generative AI Google IVR TTEC Digital

How AI Can Help You Create Human-Centric Retail Experiences

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI…

Executive Viewpoints August 31
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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages…

Executive Viewpoints August 30
Catherine Iger Experient Group Forbes zero-party data

10 Key Tips for Scaling Personalization in Retail

Fast-moving innovation is a tricky thing. What was a surprise-and-delight experience for customers two years ago is now…

Executive Viewpoints August 29
adadapted inflation ipsos Molly McFarland

Stimulating Impulse Purchases When the Thrill is Gone

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. A brand’s impulse…

Executive Viewpoints August 28
Benoit Vatere Mammoth Target Walmart

The End of D2C as we Know it: Enter Direct-to-Retail

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the…

Executive Viewpoints August 25
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Preparing for a Very Generative AI Holiday Shopping Season

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative…

Executive Viewpoints August 24
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Information Overload: Don’t Let Self-Checkouts Become a Chokepoint

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits,…

Executive Viewpoints August 23
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