How E-Commerce Retailers Are Winning With Agility
By Roman Kirsch, Lesara Fast fashion has been dealt a blow by the rise of trendy online retailers.…
Executive Viewpoints October 27
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What Makes The Beauty Industry So Successful? One Word: Inclusivity
By Klaudia Tirico, Features Editor With so many retailers struggling these days, I can’t help but notice that…
Executive Viewpoints October 26Alexa, Will Voice Device Risks Outweigh Potential Benefits?
Voice activation technology is gaining popularity with retailers and consumers. While these technologies have strong growth potential, they…
Executive Viewpoints October 25The Power of Pumpkin — How Seasonal Trends Create New CX Opportunity For Brands
By Gordon White, Acticall Sitel Group Sunday is shopping day in my house, a necessary trip to the…
Executive Viewpoints October 24
Planning For The New Black Friday And Cyber Monday Shopping Reality To Maximize Revenues
Black Friday has been an American shopping tradition for nearly 100 years. It’s been the official kickoff to…
Executive Viewpoints October 24
How AI Is Transforming Retail Banking
Artificial Intelligence (AI) has invaded almost every industry in the world, and banking and financial services are no…
Executive Viewpoints October 24
A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks
Business leaders who know how to identify the biggest barriers to the success of their organization are often…
Executive Viewpoints October 24The Grinch Who Stole Retailers’ Online Christmas
By Chemi Katz, Namogoo With holiday shopping season nearly upon us, now is the time to make any…
Executive Viewpoints October 23How Can Retailers Get The Most Out Of Holiday Hiring?
Holiday hiring is always a rush for retailers, but the 2017 season is eliciting different reactions from the…
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