Latest In: Executive Viewpoints

clearsale customer experience know your customer prevention rafael lourenco trusted customer

Prevention Is More Than Just Security – Here’s How It Helps Retailers Get And Keep Customers

By Rafael Lourenco, ClearSale  E-Commerce retailers know that screening transactions for fraud is critical to preventing losses. What…

Executive Viewpoints April 16
gpshopper maya mikhailov reframing retail synchrony
0aaMaya Mikhailov GPShopper

Reframing Retail — Getting Underneath The Headlines And Hype

There isn’t an industry today devoid of technology. It has completely revolutionized the ways in which business gets…

Executive Viewpoints April 16
augie maccurrach customer portfolios Executive ViewPoints
0aaAugie MacCurrach Customer Porfolios

Pumping Up The Balloon: How To Grow Retail Customer Counts

Why is everybody talking about customer counts — the number of customers coming into the database, buying for…

Executive Viewpoints April 12
Clay Johnson editor's picks editors key sessions miki berardelli rafeh masood retail innovation conference Retail TouchPoints ric18 Romain Liot rtp

RTP Editors Share Their Top RIC18 Sessions To Watch

With the 2018 Retail Innovation Conference less than three weeks away, retailers from all over the country (and…

Executive Viewpoints April 11
artificial intelligence conversational commerce Executive ViewPoints human touch intelligent agent kim houlne working solutions
0aaKim Houlne WorkingSolutions

Achieving The Right Balance In Retail – High Tech And Human Touch

There’s an ever-so-thin line between customer engagement and enragement. Wouldn’t you agree? Between the two are many tipping…

Executive Viewpoints April 11

Why Your Chatbot Must Speak With Your Brand’s ‘Voice’

By Adam Blair, Executive Editor When your advertising slogan is “Just the right amount of wrong,” and your…

Executive Viewpoints April 10
4-Tell acquisitions BevyUp hyper-personalization MessageYes Nordstrom Tom O'Keefe

Nordstrom’s Acquisitions Show Personalization Will Continue To Be Critical For A Winning Customer Experience

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means…

Executive Viewpoints April 9
email personalization personalization stella & dot
0aaJustin Foster Liveclicker

Email Personalization Made Easy: New Strategies, New Results

Many years after its inception and early use, email personalization still represents a significant opportunity for retailers today.…

Executive Viewpoints April 9
cheryl sullivan pricing promotions Revionics

Shoppers Weigh In On Pricing And Promotional Strategies: What You’re Doing Right And Wrong, And What You SHOULD Be Doing

By Cheryl Sullivan, Revionics The pace of change in retail is more breathless than ever, and today’s always-on,…

Executive Viewpoints April 6
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