How Technology Debt Prevents Retailers From Delivering The Experience Customers Want
Every week, it seems, another prominent retailer announces store closings. Nearly 7,000 stores shut their doors in 2017,…
Executive Viewpoints April 19
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Answering The Question: Why Change Now?
By Debbie Hauss, Editor-in-Chief At the recent Oracle Industry Connect event, I had the opportunity to learn about…
Executive Viewpoints April 18
AI – Customer Experience Friend Or Foe?
The idea of using artificial intelligence in customer service is nothing new. Up until recently, though, it either…
Executive Viewpoints April 18Should Retailers Steer Clear Of Facebook After The Cambridge Analytica Scandal?
Although retailers are becoming savvier about using social media, they may be wary about Facebook after the revelation…
Executive Viewpoints April 18
How Wearables Are Reshaping Customer Loyalty
Financial technology describes the evolving connection of financial services and technology, disrupting traditional financial services, including mobile payments,…
Executive Viewpoints April 17
Meet 2018 Goals By Making Payment Solutions Your Next Loyalty Campaign
Returning customers drive more than 22% of retailer revenue and spend 15% more than new customers on any…
Executive Viewpoints April 17Prevention Is More Than Just Security – Here’s How It Helps Retailers Get And Keep Customers
By Rafael Lourenco, ClearSale  E-Commerce retailers know that screening transactions for fraud is critical to preventing losses. What…
Executive Viewpoints April 16
Reframing Retail — Getting Underneath The Headlines And Hype
There isn’t an industry today devoid of technology. It has completely revolutionized the ways in which business gets…
Executive Viewpoints April 16
Pumping Up The Balloon: How To Grow Retail Customer Counts
Why is everybody talking about customer counts — the number of customers coming into the database, buying for…
Executive Viewpoints April 12Top Stories
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