Crisis On The Highway: The Impact Of Technology On The Driver Shortage
By Mark Pluta, Blume Global There’s a shortage of truck drivers across the nation, and the crisis hit…
Executive Viewpoints December 27
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Analysis Paralysis: How Brick-And-Mortar Can Compete With Data That Matters
“Survival” is the word of the year for department stores. Since the online boom, digital has slowly —…
Executive Viewpoints December 26
More Holiday Sales Cheer, Less Returns Season Fear: Optimizing Your Returns Strategy on Amazon
Each year, the season of giving also sparks the season of giving back — and not of the…
Executive Viewpoints December 26
Consumers Are Willing To Pay More For Better Customer Service. They Shouldn’t Have To
You’ve probably seen the statistic. Consumers are willing to pay up to 16% more for a better customer…
Executive Viewpoints December 26
Successful Experiential Retail Demands A Connected Workforce
Experiential retail can present unexpected challenges. For instance, in July 2018, North American retailer Build-a-Bear had to end…
Executive Viewpoints December 26How Retail Companies Can Handle Holiday Season Chaos
By Michael Hess, Waste Harmonics The holiday season is a highly anticipated and busy time for owners and…
Executive Viewpoints December 21
From Catalogs To E-Commerce: Using Personalization To Deliver Customer Loyalty
In Venice in 1498, publisher Aldus Manutius created a catalog of the books he was printing. 15th century…
Executive Viewpoints December 21
Data Monetization: Gaining, And Maintaining, A Competitive Edge In The Age Of Amazon And Era Of Consumer Trust
If retailers could improve omnichannel conversations with customers, why wouldn’t they? Because change is difficult, and trying to…
Executive Viewpoints December 20Site Outages Shine the Light on Retail Weak Spots During Holiday Season
By Claude Robinson, Oracle With the kick-off of the holiday shopping season now in the rearview mirror, retailers…
Executive Viewpoints December 20Top Stories
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