5 Security And Compliance Tips For Retail Contact Centers In 2020
The retail industry is evolving at a rapid pace. At the heart of omnichannel retail organizations is the…
Executive Viewpoints March 16
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The Retail Resistance: Amazon Suddenly Vulnerable?
From its humble beginnings as a quaint online bookseller, Amazon has become a global colossus. By selling everything…
Executive Viewpoints March 16
CCPA Is Live: A Retailer’s Mini Guide To Get Compliant
Chances are, most mid- to large-sized retailers will be impacted by the California Consumer Privacy Act (CCPA). As…
Executive Viewpoints March 13
Network Performance Can Make Or Break Retailers During High-Traffic Shopping Events
Black Friday and Cyber Monday are two of the biggest shopping days of the year. The economy is…
Executive Viewpoints March 13
Podcast: Key Trends In Experiential Retail In 2020
It’s a very exciting time for retailers as the industry continues to investigate the new role of the…
Executive Viewpoints March 12
Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy
Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more…
Executive Viewpoints March 12
Work Smarter: Why Retail Execs Should Focus On Their Strengths And Outsource The Rest
The myriad challenges in retail are stretching business owners and executives thinner by the day. Many now work…
Executive Viewpoints March 11
The ‘Retail Renaissance’ Is Underway, But It May Be Too Late For Some
With the so-called “Retail Apocalypse” claiming traditional brick-and-mortar businesses on a regular basis, Amazon continues to be blamed…
Executive Viewpoints March 10
How Small Retailers And Pharmacies Can Keep Up With The CBD Craze
CBD seems to be everywhere these days. Yet while 14% of Americans use CBD products, 35% aren’t familiar with…
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