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Personalization Challenges Aren’t Unique to Retail
Turns out creating personalized customer experiences is hard for everyone — media, entertainment and telecom…
Grocery Shoppers Seeking More Engaging Experiences, Holistic Health Offerings
New technology as well as personal and societal concerns are driving shifts in customers’ approach…
Why Brands and Big Tech are Tackling Review Fraud
Checking out reviews for products and services has become an integral step in many consumers’…
Data Breaches Cost 40% Less for Companies with AI-Enabled Cybersecurity
AI has been going through a major growth spurt in recent years, and cybersecurity is…
More Product Videos, Less Effort, Faster Websites. Yes, You Can Have It All.
In e-commerce, videos are a conversion-boosting game-changer; however, delivering high-performing videos at scale isn’t easy.…
Chargebacks Data: Average Disputed Transaction Tops $75
Disputed transactions come to an average of $76 each, and the average cardholder disputes 5.7…
Shoppers are Ready for an Even More Tech-Forward Grocery Experience
Some consumers balked at self-checkout and online grocery shopping when the concepts were first introduced,…
All Wrapped Up: The Top Holiday Trends That will Impact Retail in 2024
The 2023 holiday shopping season has officially wrapped! Join us as we look back and…
2024 Predictions Report: 15 Experts Reveal Top Tech & Trends
For the second year, Retail TouchPoints is bringing together a roundtable of industry experts and…
America’s (and the World’s) Most Valuable Brand: Amazon
U.S. companies dominated the list of the world’s most valuable brands in 2023, comprising seven…
2023 Omnichannel and Fulfillment Benchmark Report: Retailers’ Toolkits Now Include Media Networks and Marketplaces
In 2023, retailers continued to grapple with the multiple challenges involved in creating a seamless…
2023 Store Operations Benchmark Survey
Associates are merchants’ closest connection to local communities. They know the ins and outs of…
