Retail TouchPoints

Generation Z: Between the Worlds of Digital and Analog

There are approximately 67 million people in the U.S. born between 1997 and 2012, and they make up approximately 20% of the total U.S. population. This group, known as Generation Z, represent…

AMIRI Adds Personalization and Operations Tools to In-Store Experience

As luxury fashion brand AMIRI prepares to expand its brick-and-mortar footprint from its four U.S. stores, the retailer is incorporating a suite of digital tools designed to provide a more…

Majid Al Futtaim Calls for Community Input into Future Mall Design

EMEA mall operator Majid Al Futtaim has rolled out a refreshed identity for its City Centre malls — “It’s Your Space” — and launched a regional campaign to gather community…

Build-A-Bear Parties Return Following Two-Year COVID-19 Hiatus

Build-A-Bear Workshop is celebrating the return of in-store parties, which were shut down for two years during the COVID-19 pandemic. The retailer, which announced last year that it was upgrading…

Top 50 Global Retailers: Walmart and Amazon Still Lead, Alibaba Drops Out of Top 10

Walmart and Amazon have retained their No. 1 and No. 2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers, as determined by Kantar Retail.…

Red Wing Shoes Launches AI and 3D Fit Tech in 500 Stores

Safety footwear and workwear retailer Red Wing Shoe Company has launched a new AI-driven 3D fit experience to help customers find just the right work boot at all of its…

Instacart Looks Beyond Delivery with Suite of Tools to Support Grocery’s Digital Transformation

Instacart already powers the ecommerce and fulfillment experience for hundreds of retailers across North America. Now the online grocery marketplace has launched a suite of technologies to help its partners continue…

#RICE22 Speakers Reaffirm The Retail Industry’s Commitment To Sustainability

4 Ways Ecommerce Returns Will Change in 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. The cost of returns keeps ecommerce operators awake…