Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
Top Stories
Latest Posts
Gen AI: Google’s Not-so-Secret Weapon in the Battle for Search Engine Dominance
Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates…
Features May 28
The Top Five Challenges Hindering Retail Media Growth
The incredible success of retail media means it is here to stay and will continue to radically reshape the industry, and consumers’ expectations, as it matures. Forrester anticipates the retail…
Executive Viewpoints May 28
Customer Service is Personal, so Show Me the Love
Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework…
Executive Viewpoints May 27
Droopy Dog or Contagious Cat? Call New Walmart+ Telehealth Vet Service
Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members who are pet owners: 24/7 veterinary telehealth services offered in partnership with…
News May 24
Wayfair Opens First Large-Format Store Outside Chicago
Wayfair opened the doors of its first large-format store on Thursday in Wilmette, Ill., just outside of Chicago, marking a brick-and-mortar milestone for the digitally native company. Spanning 150,000 square…
News May 24
Federal Watchdog Institutes Consumer Protections for BNPL Purchases
The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required…
News May 24
#RICE24 Solution Spotlight: Shopify Creates a Unified Commerce Platform for Merchants
Up to 60% of merchants say reducing friction between in-store and online is a top priority. To create a competitive experience, the back end of a merchant’s in-store and online…
News May 24
How One Beauty Brand is Making Community-Powered Commerce a Reality
Editor’s Note: As the Retail Innovation Conference & Expo (RICE) nears, we’re highlighting recent coverage of some of the speakers and companies that will be taking the stage in Chicago, June 4-6, 2024.…
Features May 24
The Rising Tide of Pushout Theft: A Challenge for Retailers
In the retail world, a unique type of theft has been steadily increasing: pushout theft. This phenomenon, where shoplifters brazenly wheel out carts laden with unpaid merchandise, is causing significant…
Executive Viewpoints May 24
