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As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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Using Omnichannel Tactics To Cement Customer Loyalty
Following is Part 2 of the two-part report, titled: Customer Loyalty In 2013 And Beyond. In this article, customer loyalty experts and retail thought leaders discuss how to effectively integrate…
News July 30Are CPG Manufacturers Up To The Retail Challenge?
You don’t read a lot about how technology adoption differs based on the way various industries operate. For example, in services sectors like retail or banking, a high priority is…
Executive Viewpoints July 30Digital Marketers To Spend 35% More On Tag Management Solutions
Tag management systems are designed to help marketers implement and maintain online applications more efficiently, and without aid from IT. These solutions enable retailers to deploy and manage a plethora…
Features July 30N8 Identity Inc. Unveils Workforce Identity And Access Management Tool
The proliferation of store technologies across channels, combined with high employee turnover rates, makes managing retail system security exceptionally challenging for most retailers. Onboarding, offboarding and changes in responsibilities all…
News July 30Samsonite Adopts MI9 Platform To Unify Data Across Channels
Samsonite has chosen MI9 to power its omnichannel retail campaigns. In planning its omnichannel strategy, Samsonite was looking for “a technology partner to provide us with one operational data model…
News July 29Warby Parker Taps Internal Surveys To Drive Innovation And Growth
Since the inception of Warby Parker in 2010, the multichannel eyewear retailer has evolved from a small startup to a nationally recognized brand. With this consistent growth, however, the retailer…
News July 29The Evolution Of Net Promoter Score: WoMI
By Larry Freed, President and CEO, ForeSee Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The…
Executive Viewpoints July 29See What You Missed This Month On @RTouchPoints!
Just in case you’ve been living under a rock for the last month, or have been off enjoying a nice tropical vacation with family or friends, we’ve decided to spotlight…
Executive Viewpoints July 26Kraft Taps JDA Flowcasting To Maximize Retailer-Supplier Collaboration
Consumers’ growing expectations for a seamless shopping process across all channels has put a strain on the supply chain for both retailers and their supplier partners. To address this challenge…
Features July 26
