Retail TouchPoints

Is Your Company Revising Inventory Strategies To Tackle Omnichannel Demands?

Shoppers today are hopping from their smartphones and tablets, to brick-and-mortar stores and online pure plays such as Amazon.com throughout the day to research items and complete purchases.  As customers…

Yelp Exec Shares Best Practices For Merchant Success

Since its inception in 2004, Yelp has become a go-to destination for consumers researching nearby restaurants and shops, as well as timely promotions. Increased smartphone adoption has been a key…

Using Governance To Improve Customer Experience

By Fatima Lora, Assistant Editor  Loving your customers is one thing, doing something about it, such as offering them a discount on their second purchase of a product or following…

Today’s Customer Experiences And Tech Support Have Everything And Nothing To Do With Your Brand

By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and technology-centric market? What are you doing to deliver superior experiences that differentiate…

J.Crew, L.L. Bean And Net-A-Porter Among Best Online Customer Service Providers

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? In a recent study of customer…

Pinteresting Retailers For the past year – maybe a little longer – retailers and marketers alike have been buzzing around the potential of Pinterest.  At Retail TouchPoints, we’ve even covered a few…

Sports Corner Integrates Point Of Sale With Epicor ERP Solution

Sports Corner, a Qatar-based sporting goods retailer, is integrating its point of sale (POS) solution with the Epicor Enterprise Resource Planning (ERP) solution across all 12 branches. Specifically, Sports Corner…

Aligning Inventory Strategies With Omnichannel Demands

Following is Part 1 of the Retail TouchPoints feature focused on inventory best practices. This article will share insights around the current state of omnichannel inventory fulfillment, as well as…

Three Ways To Replace Reporting Woes With Revenue

Reports are a big deal — and the BI and analytics industry, which is slated to reach $13.8 billion in 2013 and $17.1 billion in 2016, reflects the growing need…