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Zappos.com Promotes Scott Schaefer to CEO

Scott Schaefer Zappos CEO
Photo courtesy of Zappos

Long-time Zappos.com executive Scott Schaefer, who has been serving as the retailer’s acting CEO since December 2021, now has the job on a permanent basis. His career with Zappos began 14 years ago as the company’s treasury analyst. Prior to serving as the company’s acting CEO Schaefer was Zappos’ VP of Finance. Before to joining the company, Schaefer worked in analyst roles with financial planning company Davenport Wealth Management and professional services firm Ernst & Young.

“I am thrilled and honored to continue my journey at Zappos as Chief Executive Officer,” said Schaefer in a statement. “My genuine passion for and deep understanding of our business allows me to get a quick start in creating an unmatched experience for our brand partners, surprising and delighting our customers, continuing our long history of leading compassionately and, as a financier at heart, strengthening our business’ financial position.”

As CEO, Schaefer will oversee a company with more than 1,400 employees, aligning his vision with the Zappos culture of “Experience, Efficiencies, Energy and Each Other.” The retailer has recently been expanding through brand partnerships, including one with Abercrombie & Fitch, and using Zappos Adaptive, the company’s functional products division, to become more inclusive with a single-shoe ordering program.

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