In Their Own Words: Leading Retailers Define Innovation

There are very good reasons why the 17 Retail TouchPoints Innovator Award winners were selected: They define “innovation” in very specific ways to help move their businesses forward. In this exclusive video, award winners share their insights on what innovation means to them and why it is important for future success.

Here are a few highlights:

Innovation is…

“Not being afraid to take risks. Not being afraid to rethink a business, rethink an industry, rethink a user experience.”


Kevin McKenzie, Westfield Labs

“Finding a different way to solve a problem or identify a solution to get a different result.”

Bryan Hoppe, Pep Boys

“Not being afraid to fail…knowing that not everything you try will be successful but every once in a while you will hit that home run…that will push the brand forward.”

Robert Notte, Jamba Juice

“…Ability for us to really see how technology and the right uses of technology enables us to deliver on the customer experience…more importantly, enables AT&T to become more effective and efficient.”

Rudy Hermond, AT&T

View the complete video below:

The Retail Innovator program is designed to honor individual executives in the retail industry who are focused on driving change through innovation. RTP has defined Retail Innovators as: Retail executives and thought leaders who think outside the box to develop and foster innovative concepts and strategies that help move the overall retail industry forward.

To view the complete 2014 Retail Innovator Award presentation from June 18th at The Yale Club in NYC, click here.

Nominations for the 2015 Retail Innovator Awards are open now! Click here to nominate a retail executive.

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