Latest In: Executive Viewpoints

Social Customer Service: Avoid Reputational Damage By Addressing The Root Problem

Mike Hennessy, Vice President, Marketing, IntelliResponse Social media can be a perilous field for brands to navigate. Many…

#HolidayCCS Is Almost Here!

It’s the most wonderful time of the year! Well, almost… Tomorrow marks the start of #HolidayCCS, our webinar…

How RTP Gets In The Holiday Spirit!

Okay, so it may be a little early to be talking about the holidays for some of you…but not for…

Solutions For Merchants And Retailers As Google Sunsets The Shopping API

By Sivamani Varun, Co-Founder, CEO, Semantics3, Inc. You might have read of Google’s shutdown of its Reader service,…

Is Your Company Revising Inventory Strategies To Tackle Omnichannel Demands?

Shoppers today are hopping from their smartphones and tablets, to brick-and-mortar stores and online pure plays such as…

Using Governance To Improve Customer Experience

By Fatima Lora, Assistant Editor  Loving your customers is one thing, doing something about it, such as offering…

Today’s Customer Experiences And Tech Support Have Everything And Nothing To Do With Your Brand

By Paul Weichselbaum, EVP, PlumChoice How many “me too” retailers are you competing against in today’s fast-paced, device- and…

Pinteresting Retailers For the past year – maybe a little longer – retailers and marketers alike have been…

Three Ways To Replace Reporting Woes With Revenue

Reports are a big deal — and the BI and analytics industry, which is slated to reach $13.8…