Latest In: Executive Viewpoints

augmented reality retail Retail TouchPoints Smartfurniture T.J. Gentle

Augmenting Reality In Retail

The pace of technological innovations makes it nearly impossible for many retailers to plan what is coming next…

Executive Viewpoints September 23
retail Retail TouchPoints

The Value Of Loyalty

Customer loyalty means profit.  And it’s really that simple — studies show that a repeat customer can be…

Executive Viewpoints September 23
Amazon JCPenney Lowe's mobile apps price comparison savvy shopping ShopSavvy showrooming

Price-Matching Policies: The Consumer’s Secret To Finding the Best Deal

By John Boyd, Co-Founder and CEO, ShopSavvy   Consumers looking for the best deals on products often forget…

Executive Viewpoints September 23
crisis management Netbase qualitative analysis social awareness social media

7 Strategies To Prepare & Prosper In A Global Social Crisis

By Malcolm DeLeo, Chief Evangelist, NetBase As carefully as you may have built and managed your brand reputation,…

Executive Viewpoints September 20
retail Retail TouchPoints RTP blog Sprint store operations StoreOps Superstars StoreOps Survey

For StoreOps Execs, The Job Is Never Done

Shoppers’ browsing and buying preferences are constantly evolving, especially as technology continues to advance. WIthin the past year,…

Executive Viewpoints September 19
Kim Zimmermann Macy's mystery shopping retail Retail TouchPoints RTP blog terry lundgren

Terry Lundgren Goes Undercover… Sort Of

By Kim Zimmermann, Managing Editor Terry Lundgren, the CEO of Macy’s, is a fairly recognizable guy. Chances are…

Executive Viewpoints September 18
customer experience Interactions retail Retail TouchPoints

Maximizing Customer Experience While Minimizing The ‘Creep Factor’

It’s 3pm on Thursday afternoon and your stomach is growling. You know that you need to go to…

Executive Viewpoints September 17
Adore Me Dotcom Distribution lingerie product packaging shipping Supply chain

Packaging Helps Create Luxury Brand Experiences…Even Online

One of the key struggles many eTailers have is creating memorable brand interactions and memories throughout the browsing,…

Executive Viewpoints September 17
amazon prime Birchbox data analysis Netflix personalization product discovery subscription commerce subscription service testing

How To Avoid Failing In Your Subscription Service Model

Tom Caporaso, CEO, Clarus Marketing Group Birchbox, Amazon Prime, and Netflix offer widely disparate services, but one thing…

Executive Viewpoints September 16
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank