What Is The Point Of Rewarding Customer Loyalty?
By Jennifer Dawson, Contributing Writer Retail is changing. Gone are the days when consumers had limited choice of…
Executive Viewpoints April 23
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4 Market Conditions Retailers Must Understand For Successful Sourcing
“Source. Sell. Repeat”. This, in a nutshell, is what e-Commerce — or any commerce for that matter —…
Executive Viewpoints April 23
How Technology Debt Prevents Retailers From Delivering The Experience Customers Want
Every week, it seems, another prominent retailer announces store closings. Nearly 7,000 stores shut their doors in 2017,…
Executive Viewpoints April 19Answering The Question: Why Change Now?
By Debbie Hauss, Editor-in-Chief At the recent Oracle Industry Connect event, I had the opportunity to learn about…
Executive Viewpoints April 18
AI – Customer Experience Friend Or Foe?
The idea of using artificial intelligence in customer service is nothing new. Up until recently, though, it either…
Executive Viewpoints April 18Should Retailers Steer Clear Of Facebook After The Cambridge Analytica Scandal?
Although retailers are becoming savvier about using social media, they may be wary about Facebook after the revelation…
Executive Viewpoints April 18
How Wearables Are Reshaping Customer Loyalty
Financial technology describes the evolving connection of financial services and technology, disrupting traditional financial services, including mobile payments,…
Executive Viewpoints April 17
Meet 2018 Goals By Making Payment Solutions Your Next Loyalty Campaign
Returning customers drive more than 22% of retailer revenue and spend 15% more than new customers on any…
Executive Viewpoints April 17Prevention Is More Than Just Security – Here’s How It Helps Retailers Get And Keep Customers
By Rafael Lourenco, ClearSale E-Commerce retailers know that screening transactions for fraud is critical to preventing losses. What…
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