Latest In: Executive Viewpoints

Executive ViewPoints Fluent.ai Probal Lala voice commerce

Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns…

Executive Viewpoints January 25
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Contact Center AI Key to Retail’s Recovery in 2021

Analysts and consumers have been predicting the death of retail for many years now, but 2020 was especially…

Executive Viewpoints January 22
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What the ‘Next Normal’ in Consumer Behavior Means for the Hourly Economy

The Age of the Coronavirus has completely changed the way people shop for groceries and daily items. What…

Executive Viewpoints January 22
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Getting Retail Website Localization Right the First Time

The term localization for many retail professionals and marketers is closely linked to advertising localization — serving culturally…

Executive Viewpoints January 21
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Saving Shoppers from the Sea of Sameness

Picture yourself walking into a mattress store. Your hips and back hurt from your sagging mattress. You’re tired,…

Executive Viewpoints January 20
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Yes You Can Compete Against Amazon: Recent Studies Suggest Retail Strategies

When it comes to ecommerce, retailers — especially small retailers — have long felt that attempting to compete…

Executive Viewpoints January 19
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Staffing, Sanitizing and Storeside Pickup: Lessons from the 2020 Retail Holiday Season

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever…

Executive Viewpoints January 19
DRMetrix Joseph Gray

Retail Sales of ‘As Seen On TV’ Products Set to Explode Post-COVID

The coming year is primed to be unlike any other for retailers selling “As Seen on TV” (ASONTV)…

Executive Viewpoints January 18
Executive ViewPoints experience Patrick Niersbach Syndigo

The Importance of Bringing the In-Store Experience Online

Regardless of the industry, the retail space has weathered its share of difficult times this past decade. On…

Executive Viewpoints January 15
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