Customer Satisfaction: How Retailers can up Their Game in 2021
As the UK settles into its third national lockdown, people are once again required to stay at home,…
Executive Viewpoints February 1
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Four Customer Experience and Commerce Trends That Will Define 2021
The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers…
Executive Viewpoints February 1
Retail Remix Recap: Breathing New Life Into the Shopping Experience
It’s been an interesting 10 months for the retail industry. Impacted severely by the coronavirus pandemic, retail leaders had…
Executive Viewpoints January 29
How Digital Will Help Reinvent Post-Pandemic Retail
Traditional retail remains a crucial stop on the consumer journey, but having faced the one-two punch of a…
Executive Viewpoints January 29
Routine Retail: Why is Subscription Working Right Now?
Subscription models are nothing new, but the disruption of this year has shone a light on many of…
Executive Viewpoints January 29
The New ‘Pandemic Personas’: Defining the Seismic Shift in Consumer Buying Behaviors
The consumer buying behaviors retail marketers all once knew to be true experienced a seismic shift. The question…
Executive Viewpoints January 28
Top 2020 Retail Challenges and How To Future-Proof for 2021
The past six months have been tough, even punishing, for many retailers, but there was good news this…
Executive Viewpoints January 27
Six Things the Consumer of 2021 Really Wants
In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense…
Executive Viewpoints January 26
Retail’s New Best Practices for Profitable Local Sponsorships
Amid the pandemic, local connections for retail brands have never been more important, as companies with brick-and-mortar storefronts…
Executive Viewpoints January 25Top Stories
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