How Lids Translated its Online Limited-Edition Drop Model into Physical Retail
Lids has adapted its LidsHatDrop.com online concept of selling limited-edition goods into a brick-and-mortar store, returning to the…
Features December 14
Latest In: Personalization
TA3 Swim Lowers Return Rates 47% with Virtual Fitting Room Tech
Selling swimsuits online was proving challenging for TA3 Swim due to customers often incorrectly choosing their own sizes…
Features December 12
Dynamic Pricing and Personalization in an Age of Persistent Inflation
Amid soaring prices, retailers, CPG brands and consumers have to decide how best to thrive in an era…
Executive Viewpoints December 9
Boisson Supports NA Spirit Boom with High-Touch, Curatorial Experiences
The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation…
Features December 8
Why Virtual Fitting Rooms are the Next Frontier of Customer Experience
It seems like every year since the pandemic began, experts in retail and ecommerce have encouraged brands to…
Executive Viewpoints November 28
Addressing Privacy Challenges in Retail Media Networks
We’re currently seeing a growing trend toward retail media networks, in which retailers create advertising platforms within their…
Executive Viewpoints November 25
What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers
Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members…
Features November 10
CRM for Brick-and-Mortar Businesses: How Virtual Queueing Software Provides Valuable Customer Insights
We live in a data-driven age, and nowhere is data more important for your business than in your…
Executive Viewpoints November 7Featured
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