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JD Sports CEO: American Retail Buyers Have Been Acting Like ‘Order Takers’
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How AI Helped Crafting Brand Cricut Cut Customer Service Wait Times Nearly 90%
Cricut, which makes smart cutting machines for crafters seeking to personalize their designs, faced customer service problems familiar to many retailers. The Cricut CX human agents, who support customers in…
Features December 11
Building Safer Retail Workplaces: AI, Mental Health and Heat Safety
Workplace incidents including injuries, illnesses and near-misses cost U.S. companies $50.87 billion annually, according to recent research from Liberty Mutual Insurance, making preventative safety programs a valuable risk mitigation strategy…
Executive Viewpoints December 11
Z Gallerie Returns to Brick-and-Mortar with Dallas Pop-Up
Home décor and furniture chain Z Gallerie has returned to brick-and-mortar with a holiday pop-up at the Galleria Dallas shopping mall in Texas. And the pop-up is just the first step,…
News December 10
The Home Depot Emphasizes Pros, Creators as it Prepares for Potential Housing Recovery
The Home Depot is predicting/hoping for a recovery in the U.S. housing market next year that would fuel the retailer’s growth. Home Depot provided a market recovery case that would…
News December 10
UPDATE: Amazon Expands Same-Day Perishables Delivery Nationwide
[Update as of December 10, 2025] Same-day delivery of fresh groceries from Amazon is now available in more 2,300 cities and towns across the U.S., a significant expansion from four…
News December 10
Sephora’s Beauty ‘Multiverse’ SEPHORiA Returns to LA in 2026
Sephora will bring its immersive beauty experience, SEPHORiA, to Los Angeles for the first time since 2019. The two-day event — to be held March 20-21, 2026 at Magic Box…
News December 10
2 New Ways Shopify is Helping Small Merchants Join the ‘RenAIssance’
Shopify is the silent partner behind 12% of all ecommerce sales in the U.S., and every 20 seconds a merchant makes their first sale on a Shopify-powered site. This broad…
News December 10
Listen Now: Independent Retail in a Time of Change
Is being a small business actually a good thing in today’s chaotic retail environment? Jen Burke, Chief Revenue Officer of B2B marketplace Faire, certainly thinks so: “Independent retailers are so…
Features December 10
How Retail Media is Taking Flight in the Travel Industry
Retail media is growing rapidly in every sector and travel, an industry built on experiences and dreams, is perhaps the perfect sector for this exciting new technology to take flight.…
Executive Viewpoints December 10
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