Barnes & Noble leads the specialty retail sector in customer satisfaction for the third year in a row, according to the American Customer Satisfaction Index (ACSI), research conducted in the fourth quarter, 2009. With a score of 84, Barnes & Noble is the top bookseller in the survey and is ranked significantly above the specialty retail category average of 77.
“We are delighted to receive an industry leading score in the fourth-quarter survey, and we owe it all to our customers,” B&N CEO Steve Riggio said in a recent press release. “Our customers want and deserve the highest quality customer service, which is what our booksellers strive to deliver every single day.”
