Holiday ThinkTank

Customer Experience

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Legendary department store Macy's tapped Deloitte Digital to level up its CX, including improved personalization for five key customer journeys.
Features July 22

Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers

Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized…

Walgreens has worked with Roku on shoppable TV campaigns to gather best practices for its retail media network's ad partners.
Features July 17

Roku, Walgreens and the Future of CTV: Shoppable Ad Experiences

Walgreens Advertising Group (WAG) is making good use of one of its most valuable assets:…

Using advanced brand tracking tool Tracksuit, M.M.LaFleur has been able to ensure its marketing and messaging pivots align with its lifestyle-centric designs.
Features July 17

Advanced Brand Tracking Ramps Up Data-Driven Marketing for M.M.LaFleur

As a female-founded womenswear brand, M.M.LaFleur knew its target audience was changing. Following COVID lockdowns…

Fender is using Bluecore technology to better analyze and understand its customer file, and send more relevant marketing to its music enthusiasts.
Features July 15

Fender Strikes the Right Note with Digital Identification Support for Customer-First Marketing

Over the course of its 80-year history, Fender has acquired “legendary” status. The guitar maker…

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