Latest In: Personalization

Resale-as-a-Service (RAAS) Salesforce thredup

Resale Leader ThredUp Revamps Brand Identity, Adds AI-Powered Discovery Tools

ThredUp has debuted fresh branding and an array of new tools for buyers and sellers as the platform…

News September 22
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When AI Answers Everything, Loyalty is Your Brand’s Insurance Policy

Imagine typing “best summer dresses for wedding under $150” into Google and instead of the usual list of…

Executive Viewpoints September 22
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Holiday Sales Predictions Vary, but One Thing is Clear — AI will be a Winner

Sales forecasts from Deloitte and Salesforce predict relatively rosy sales this holiday season, but not everyone is predicting…

Features September 18
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Albertsons Debuts Google Cloud’s AI-Powered Conversational Commerce Agent

Albertsons will be the first retailer to bring the new Google Cloud Conversational Commerce agent to market via…

News September 10
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The Challenge of Retail Data Security in 2025: Balancing Personalization and Protection

Retail has reached a stage where customers desire and demand personalization. In the present world, people expect to…

Executive Viewpoints September 8
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Connected Data will Make or Break Cyber Week

This Black Friday, retailers face a high-stakes balancing act. Consumers are still shopping but are more selective about…

Executive Viewpoints September 4
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Intent is Just the Beginning in the Age of Agents

I recently read an article by Ann Smarty on intent-based optimization which was a nice, clear articulation of…

Executive Viewpoints September 2
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The Future of Agentic AI Ecosystems in Retail

Agentic AI, where autonomous agents perform actions on behalf of people, may be relatively new, but it’s advancing…

Executive Viewpoints August 22
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Saks Global Drives 7% Increase in Per-Visitor Revenue with Homepage Personalization

Saks Global has created a unique, personalized homepage that is dynamically assembled based on each visitor’s purchase intent,…

News August 15
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