Longchamp’s Art-Infused SoHo Store has been Redesigned with Hospitality in Mind
Every retailer wants its physical spaces to feel welcoming, but the newly redesigned Longchamp store in NYC’s SoHo…
Features May 22
Latest In: Personalization
7 Best Practices in Customer Loyalty for Retail Marketers
Today’s retail customers expect more than just great products — they expect great experiences. They want brands to…
Executive Viewpoints May 22
Urban Outfitters Targets Gen Z with Gamified Back-to-Campus Campaign
Urban Outfitters (UO) has launched UO Haul, a multi-stage campaign designed to support students decorating a dorm room…
News May 20
The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio
One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to…
Features May 20
Harnessing AI to Transform the Customer Experience in Retail: Opportunities and Challenges
In just a few short years, artificial intelligence (AI) has transitioned from a futuristic concept to an operational…
Executive Viewpoints May 19
SubSummit 2025 Preview: Leveraging Subscriptions to Build Loyalty (and Revenue)
Subscriptions and other tools for reaping recurring revenues will be examined, explained, dissected and analyzed at SubSummit 2025,…
News May 16
David’s Bridal Debuts New Tech-Driven Store Format
David’s Bridal is leveraging a range of technologies in its new “Diamonds & Pearls” store format, including interactive…
News May 16
Ikea Adds Opportunities to Earn Loyalty Rewards Throughout the Shopper Journey
After doing away with its 5% blanket discount for loyalty members in 2023, Ikea U.S. has launched a…
News May 14
Ebay Debuts Agentic AI to Further Personalize Customer Experience
Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken…
News May 12Featured
Latest Podcasts
Latest Resources
