Latest In: AI & Machine Learning

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Alibaba executives and former Olympians discuss the new business accelerator partnership with the IOC.

How Alibaba is Helping Olympians ‘Bridge the Divide Between Sportsmanship and Entrepreneurship’

For two and a half weeks, the eyes of the world are turned to Paris for the latest…

Features August 2
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Family Dollar Seeks to Optimize Customer-Centric Assortments

Family Dollar has partnered with First Insight to refine its merchandise assortment strategy using the solution’s predictive analytics…

News August 1
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The ‘Real Genius’ of Using AI to Combat Sweepstakes Fraud

In the 1985 sci-fi comedy Real Genius, we meet Lazlo Hollyfeld, a former engineering student who spends his…

Executive Viewpoints August 1
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Amazon Seeks to Boost Just Walk Out Accuracy with AI-Powered Model

Amazon’s newly AI-powered Just Walk Out (JWO) system can now simultaneously process data from multiple sources, including overhead…

News July 31
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A frustrated customer tries to get through to an automated voice agent.

Exclusive: Automated Voice Agents are Hurting Customer Retention

Everyone’s been there — you try your mightiest to get the machine on the other end of the…

News July 25
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Level Up Your Retail Loyalty Strategy with Smart Gamification

As the retail landscape has become increasingly digital, gamification has evolved from a cool trend to a proven…

Executive Viewpoints July 25
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Striking the Balance Between Fraud Prevention and Seamless Customer Experiences

The rise in digital purchases has created both opportunities and challenges for retailers. Today, nearly two-thirds of adult…

Executive Viewpoints July 24
brand collaborations Featured gamification generative AI metaverse Retail ThinkTank (2024) Retail ThinkTank: Business Agility & Innovation (2024) Retail ThinkTank: Featured in Business Agility & Innovation (2024) retail trends and predictions web3
We're officially halfway through 2024, which means we're revisiting some of the top predictions covered in our retail trends report!

Top 2024 Trends & Predictions Check-In

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report, a multi-media experience featuring insights…

Features July 23
click-to-door delivery notifications delivery provider fdx Featured FedEx logistics solutions Retail ThinkTank (2024) Retail ThinkTank: Featured in Business Agility & Innovation (2024) Retail ThinkTank: Supply Chain & Fulfillment (2024) returns shipping speed Supply chain sustainability
Workers in a FedEx fulfillment center sort packages.

How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Not too long ago, if you wanted to get a package somewhere there were three primary choices —…

Features July 23
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