Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges
Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should…
Executive Viewpoints March 27
Latest In: AI & Machine Learning
AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys
Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these…
Executive Viewpoints March 26
As POS Disperses Around the Store, Cloud and Edge Computing Gain Prominence
The basic service that a point-of-sale (POS) device provides — checking out customers — is essential to any…
Features March 25
Tariffs, Trade and Turmoil: Strategies for a Resilient Supply Chain
The return of sweeping tariffs under the new administration has sent ripples through global supply chains, creating a…
Executive Viewpoints March 25
Tariffs, AI, Social Trends Create ‘Powerful New Pathways’ for Resale
As it has for several years, the resale market continues to grow — and the current headwinds other…
Features March 21
Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AI
These days it seems everyone is an “AI company” — whether the goal is boosting SEO or sales…
Features March 20
The Ethical Dilemma of AI’s Deceptive Behaviors
Today’s rapidly evolving AI systems are like no software that has ever come before them. They are designed…
Executive Viewpoints March 20
You Don’t Have Customers, you Have Fans, so Put on a Show
There’s a lot retailers can learn from the success of immersive location-based entertainment spaces this past year. The…
Executive Viewpoints March 19
Instacart Debuts AI-Powered Tools to Supercharge Healthy Food Shopping
Instacart has introduced Smart Shop, which leverages generative AI and machine learning to create a more personalized grocery…
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