Retail TouchPoints

Latest Posts

Simon and Shop Premium Outlet's livestreaming partnership with Tmall in action.

With Travel Still Restricted, Simon is Bringing its Outlets to China via Livestreaming

It’s 10 a.m. on a bright fall day in upstate New York and the premium outlet mall Woodbury Common is just waking up. Associates are unlocking doors and the day’s…

News November 29

How to Reduce your Carbon Footprint by Utilizing 3D Imagery Instead of Photography

A recent trend in commerce has been the move to go green. Whether by tackling physical factors such as packaging, production processes or using renewable energy, environmentally friendly initiatives are…

Executive Viewpoints November 29

Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

What people think about when they focus on retail innovation is the tech side of the business — next-generation marketing tools, cutting-edge last mile vehicles, frictionless checkout — but there…

Features November 28
Guillaume Motte, new President and CEO of Sephora.

LVMH Veteran to Take the Helm at Sephora

Six months after Martin Brok stepped down from the top post at Sephora “due to a divergence of views,” the beauty retailer has named Guillaume Motte as President and CEO.…

News November 28

Black Friday 2022: Sales Top $9 Billion as Retailers Combat Inflation

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1…

News November 28
Macy's is converting space inside 35 stores to fulfill online orders.

Macy’s Creates Mini-DCs in 35 Stores to Optimize Online Fulfillment

Macy’s has converted space in 35 of its stores to serve as mini distribution centers (DCs) for online orders as the retailer anticipates a continuation of strong digital demand. The…

News November 28
Amazon Reveals the 5 SMB Recipients of its Inaugural ‘Products for Tomorrow’ Awards

Amazon’s Inaugural ‘Products for Tomorrow’ Awards Spotlight Sustainability-Focused SMBs

Amazon has named five small businesses as the ecommerce giant’s inaugural “Products for Tomorrow,” a competition that launched this past summer with prizes including a $20,000 grant, guidance, assistance with…

News November 28

Wallets, Waits and Weariness: Use Mindful Messages to Connect

While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling with record 40-year inflation highs and supply chain issues that are ushering…

Executive Viewpoints November 28

Why Virtual Fitting Rooms are the Next Frontier of Customer Experience

It seems like every year since the pandemic began, experts in retail and ecommerce have encouraged brands to focus and evolve their digital offerings. And it makes sense why: that…

Executive Viewpoints November 28
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank