Retail TouchPoints

Latest Posts

Why Word-of-Mouth, not Points, is the New Loyalty Currency for Retail

As consumers, we’ve been told for years that to be considered ‘loyal,’ we must collect and redeem points — and ultimately feel rewarded. However, these schemes often create a dependency…

Executive Viewpoints December 3

Tom Ford Deploys Virtual Try-On Tech for Sunglass Shoppers

Tom Ford Fashion has partnered with Perfect Corp. to offer 3D augmented-reality virtual try-on (VTO) technology for the brand’s online eyewear shoppers. The solution, designed to provide an engaging, personalized…

News December 2

Cyber Week Recap: Online Sales Climb 5%, In-Store Shopper Visits Increase 3%

While Black Friday was once known as the day for in-person shopping (complete with lining up at 4 a.m. and elbowing your way through frenzied crowds), it’s become much more…

Features December 2
Costco is preemptively suing for a refund if tariffs are found illegal.

Costco Sues for a Refund if Supreme Court Finds Trump Tariffs Illegal

Costco has preemptively sued the U.S. government to ensure it receives a full refund of the tariff duties it has already paid if the Supreme Court ends up upholding the…

News December 2
Amazon Tests 30-Minute Deliveries in Seattle and Philadelphia

Amazon Tests 30-Minute Deliveries in Direct Challenge to DoorDash and its Ilk

Amazon is testing ultra-fast delivery in parts of Seattle and Philadelphia capable of bringing thousands of household essentials and groceries to customers’ doorsteps in 30 minutes or less. Called Amazon…

News December 2

UrbanStems, Quince Partner with Drinks for Online Alcohol Sales

Drinks, which provides ecommerce solutions for alcohol sales, has partnered with UrbanStems to integrate beverage alcohol for a single checkout experience within the floral delivery retailer’s platform. The collaboration kicks…

News December 2

Live Shopping isn’t Dead. It’s Just Different.

Based on the past five years of analysts’ predictions, one would think that 2023, after a period of pandemic-accelerated trial and error, was going to be the year that live…

Executive Viewpoints December 2

Bath & Body Works Turnaround Plan: Slimmed-Down Assortment Plus Selling on Amazon

Citing a Q3 that saw net earnings drop 1% compared to the previous year and a lower forecast for Q4 and the full year, Bath & Body Works (B&BW) has…

News December 1

Puma Leaps into London Retailing with New Flagship Store

Puma has opened its largest-ever European flagship store on London’s Oxford Street, prime retail real estate that also is the location for the 62,430-square-foot Ikea store that opened in May…

News December 1
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank