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Solution Spotlight: Medallia Mines Customer Feedback With Text Analytics
Concept: Medallia’s Text Analytics Solution enables organizations to gather insight from consumers by mining unstructured, text-based feedback from surveys. Launched in November 2010, Medallia’s Text Analytics Solution is designed to…
News February 245 Fundamental Live Chat Mistakes
By Steve Castro-Miller, President and CEO, Bold Software In the past, many businesses thought of live chat technology as a one-dimensional tool best used for sales or service, but not…
Executive Viewpoints February 24TouchPoints TV: Brad Malmberg, LightSpeed
Brad Malmberg, LightSpeed Brad Malmberg, Training Manager from Xsilva, describes the company’s LightSpeed Point of Sale system designed for Mac computers and mobile devices running iOS. With these solutions store…
News February 24Locayta Launches Shopping Widget for Online Retailers
Locayta, a provider of site search and online merchandising solutions, has launched Locayta Shop Window, a click-to-buy shopping widget that online retailers can deploy on third-party sites to extend their…
News February 23Stuart Weitzman Implements Ship-From-Store Software From VendorNet
Footwear retailer and designer Stuart Weitzman has implemented VendorNet’s StoreNet software that will integrate the inventory management system with e-commerce fulfillment, helping to save sales both on the Internet and in-store.…
News February 221800Flowers.com, Totsy Execs Discuss Social Commerce On Panel At NYC Event
Retail executives from 1800Flowers.com, Totsy, and Caboodle joined sponsor dotbox to discuss social commerce trends during Social Media Week in New York City in February. During an event welcome, Ashley…
News February 18Bulletin Board: Week of 2-14-2011
Tradestone Software LaunchesOracle Retail Integration TradeStone Software, delivering Merchandise Lifecycle Management (MLM) solutions that unify the design, sourcing, ordering and delivery of private label and globally branded goods, recently introduced…
News February 17Online Customer Satisfaction Reaches Lowest Level Since 2004
While online retail continues to thrive, new research shows that online customer satisfaction has weakened, indicating that some companies may have negatively impacted their business with strategies implemented during the…
News February 17Cellfire and Location Labs Partner To Deliver Location-Driven Grocery Coupons
Cellfire Inc. is partnering with Location Labs, a provider of mobile Location-as-a-Service infrastructure and applications, for its Store Alerts feature in the new Cellfire iPhone and Android applications. The feature sends real-time…
News February 17
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