Greg Flynn, SVP of Products, Brainshark
Larger retailers successfully are keeping a constant pulse on the wants and needs of their customers. However, smaller retailers are struggling to keep pace, according to Michael Benadiba, CEO of OrderDynamics. In this episode TouchPoints TV, Benadiba discusses how retailers can successfully implement omni-channel engagement and commerce strategies, and what organizations can learn from cutting-edge companies such as Moosejaw.
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