Barnes & Noble Leads Specialty Retail Category for Customer Satisfaction
Barnes & Noble leads the specialty retail sector in customer satisfaction for the third year in a row,…
News February 23
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New Report Offers Loyalty Satisfaction Metrics & Key Action Items
While loyalty programs can be an integral part of the retail CRM model, new research indicates that marketers…
News February 23ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction
Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform…
News February 23Apple’s Magic Touch Moving Closer To POS Integration With New Apps
Tapping a device that’s already known and loved by consumers, retail solution providers are offering an innovative approach…
News February 18Powering Customer Intelligence With Predictive Analytics
By Richard Scott Saban, President & CEO, Retail Technology In Action LLC By definition, predictive analytics is the…
News February 18Solution Spotlight: Searchandise Commerce Streamlines Merchandising Tactics
Concept: Searchandise Commerce, which was founded in July 2008, is aimed at taking merchandising tactics in the brick…
News February 18Mystery Shopper Study Shows Etailers Sacrifice Service For Cost Containment, Efficiencies
Top Performing WebsitesEtailing Group CustomerExperience Index Although online sales continued to outpace brick-and-mortar sales in 2009, online retailers…
News February 11Sears Engages Online Customers With New Social CRM Tools
Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage…
News February 115 Consumer Spending Trends for 2010
By Robert Passikoff, Ph.D., Founder & President, Brand Keys, Inc. Niels Bohr once noted that “prediction is very…
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