Customer Experience
Executive Viewpoints
Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail
From Apple’s new Vision Pro to Emerge haptics, Sensory Enabling... Read More
Latest Posts
Features
July 22
Back-to-School 2025: Season Stretches at Both Ends as Consumers Seek Value
Like the holiday shopping season, which has been steadily creeping back toward October (or even…
Features
July 2
Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales
AI already has affected shopping habits for large numbers of consumers, and its ability to…
Features
March 26
How Localization is Helping CVS Position Itself as the Modern General Store
CVS is one of the largest retailers in the U.S. by store count, with more…
Features
September 11
Unlocking the Value of Fit Tech: Personalization and Recommendations
Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers…
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