DoorDash is synonymous with delivery, but the company’s vision goes well beyond that: “Our founders’ vision from the earliest days was to empower local economies,” shared Fuad Hannon, the company’s VP of New Verticals. “Really what that means is, how do you bring all the businesses in the communities we all live in online and help them compete in a digital-first economy?”
Since its founding in 2013, DoorDash has made big strides toward that ambition, expanding to more than 40 countries and across verticals at a rapid rate. And the company isn’t stopping there. In this week’s episode of the Retail Remix podcast, Hannon shares how DoorDash plans to continue building on this momentum with new technology, fulfillment services and more.
“You’re only as good as your last delivery,” says Hannon in the episode. “This relentless focus on just being 1% better every single day — stripping out 1% more defects, making delivery times 1% faster, reducing pricing — all of that over a period of time starts to really compound. When we think of what we’re trying to do just at the most fundamental level, it’s how do you bring the most amount of selection onto the platform as possible, so we can solve consumers’ needs across different use cases.”
Listen in hear:
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- How the launch of DashMart Fulfillment Services is helping retailers like CVS and Party City compete on speed and convenience;
- How the company’s investments in autonomous delivery are setting the stage for the next generation of 24/7 commerce;
- What the recent acquisitions of SevenRooms and Symbiosis reveal about DoorDash’s growing reach in technology and services;
- The growth of DoorDash’s $1 billion+ advertising business and how the company balances merchant ROI with consumer experience;
- PLUS The most unusual product Fuad has seen DoorDash deliver.
Listen here or anywhere you get your podcasts:
