COVID-19 Impact: 39% Of Shoppers Couldn’t Find Every Item They Sought Online
Nearly half (47%) of consumers stepped up their online shopping in the early days of the COVID-19 shutdown,…
Features May 11
Latest In: Digital Commerce
Custom Bootmaker Kicks AOV Up 62% With Live Video Chats
Lucchese Bootmaker, a custom bootmaker and retailer founded in 1883, has deployed a very 21st-century solution to the…
Features May 11
Microsoft Stores Pivots, Gives 2,000 Brick-And-Mortar Employees Digital Access To Consumers
In the wake of COVID-19, many retail businesses focused on adapting their products and services — especially if…
Features May 8
Are Today’s Retail Leaders Qualified To Manage The Post-COVID-19 Future?
If the COVID-19 crisis has taught retailers anything, it’s that even the best-laid plans and the most solid…
Features May 7
Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19
To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and…
Features May 5J.Crew Files For Chapter 11 Bankruptcy, Raises $400 Million To Continue Operations
J.Crew has become the first national retail chain to file for Chapter 11 bankruptcy during the COVID-19 pandemic.…
News May 4
DTC Brands Are Built On Solid Fundamentals, Not Disruptive Magic
The rise of direct-to-consumer (DTC) brands has profoundly reshaped nearly every industry over the past decade. As a…
Executive Viewpoints May 4
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4Hanna Andersson Is Sending Teddy Bears To Lift Lockdown Blues
Shelter-in-place orders can be particularly tough on children, but communities the world over have responded creatively with fun…
News May 1Featured
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