UX Won’t be About Humans for Long
At this point, most brands have a solid grasp of the theory behind user experience (UX). It means…
Executive Viewpoints November 18
Latest In: Consumer Trends
Fear Not the ‘Insult Rate’: How AI Optimizes Returns and Keeps Consumers Loyal
When honest consumers have a legitimate return denied, the experience can be a sledgehammer to their loyalty. It’s…
Executive Viewpoints November 17
Elevating the Curbside Experience: How Retailers can Win with Covered Pickup Areas
Curbside pickup has evolved from a temporary lifeline during the COVID-19 pandemic into a permanent fixture in the…
Executive Viewpoints November 14
Search is Changing Again: What Retailers Need to Know About GEO
When Google launched in the late 1990s, it didn’t just change the internet. It changed how people found…
Executive Viewpoints November 13
Target Deploys Conversational AI In-Store to Promote Smarter Gifting
Target is placing AI-powered tools into customers’ hands with a conversational Target Gift Finder on its mobile app,…
News November 12
Target Lowers Prices on 3,000 Essential Products, Boosts Food Bank Contributions
With many SNAP recipients still in limbo, low-income consumers are definitely feeling the squeeze, so Target will cut…
News November 11
Exclusive Q&A: New Helzberg Store Concept Sparkles for Younger Jewelry Shoppers
Jewelry is meant to be timeless, but the process of buying jewelry — particularly big-moment purchases like engagement…
Features November 10
Despite Economic Pressures, NRF Forecasts First Trillion-Dollar Holiday Season
The National Retail Federation (NRF) predicts that spending from Nov. 1 to Dec. 31 will increase by 3.7%…
News November 6
Instacart Debuts AI Grocery Suite, Powers Customer-Facing Agentic Tech for Kroger
Instacart has introduced a suite of AI solutions specifically designed for the complexities of grocery retailing, featuring a…
News November 5Featured
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