What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
Latest In: AI & Machine Learning
Holiday Shopping 2022: How AI-Powered Guided Selling Creates Bespoke Customer Experiences
With the holiday season on the horizon, brands are looking to gain an advantage over industry competition. Considering…
Executive Viewpoints November 17
Top 4 Strategies for AI-Powered Profitability
Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers.…
Executive Viewpoints November 14
Sephora’s Delicate Dance: Offering Prestige Beauty to Value-Conscious Consumers
Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members…
Features November 10
Sam’s Club Completes Chainwide Rollout of Inventory-Scanning Robots
Sam’s Club has completed the addition of inventory scanning capabilities to the fleet of robotic scrubbers in its…
News October 20
Move Over Chargebacks: Another Form of Ecommerce Order Fraud is Taking Over
When retailers discuss ecommerce fraud detection, their top priority is typically fraudulent chargebacks. A chargeback occurs when a…
Executive Viewpoints October 17
AI- and ML-Driven Chatbots are the Next Frontier in the Digital Commerce Revolution
The resilience brands have shown over the past two years has been remarkable. Given an unpredictable commercial landscape,…
Executive Viewpoints October 14
Retail is Getting Harder: Here’s How AI Can Help Retailers Prepare for Future Disruptions
Over the last couple of years, the retail industry has been navigating against brutal headwinds: the worst pandemic…
Executive Viewpoints October 7
Walmart Introduces ‘No Concerns’ Returns Including Home Pickup for Walmart+ Members
Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday…
News September 26Featured
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