10 Key Tips for Scaling Personalization in Retail
Fast-moving innovation is a tricky thing. What was a surprise-and-delight experience for customers two years ago is now…
Executive Viewpoints August 29
Latest In: AI & Machine Learning
How Verizon Personalizes CX, from Engagement to Post Purchase
Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that…
Features August 29
Preparing for a Very Generative AI Holiday Shopping Season
As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative…
Executive Viewpoints August 24
How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry
The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of…
Executive Viewpoints August 17
Citing National Security, Biden Limits AI Investments in China
President Biden has signed an executive order regulating U.S. companies’ investments in “countries of concern” in technologies that…
News August 10
The Convergence of AI and Composable Architecture in Ecommerce
With the help of ChatGPT and Bard, the hype around generative AI has soared over the past few…
Executive Viewpoints August 10
John Lewis Partners with Google Cloud in 5-Year, $127 Million Deal
John Lewis Partnership, operator of the John Lewis and Waitrose brands, will migrate more of its technology to…
News August 9
The Dragon’s Discount: How Chinese Shopping Apps Are Breathing Fire on Amazon’s Market Share
Need to save some money from too much shopping on Amazon? Check out Temu! Temu, the latest shopping…
Executive Viewpoints August 9
Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?
When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount…
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