Why Retailers Need to Rethink the Checkout Experience
EPISODE #168
Summary
Featuring: Shilpi Narang, SVP of Customer Experience, Bolt
Consumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online.
Shilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on any surface. During this episode of Retail Remix, hear how the payment experience can be reimagined to boost conversions and drive long-term loyalty. Listen in to learn about:
- Why the “last mile” of the purchase experience is so challenging for brands and retailers;
- Real-world examples that showcase innovation in the payment experience; and
- How a more collaborative and cross-functional approach to the buying journey impacts how employees use data to improve and optimize digital experiences.
RELATED LINKS
- Connect with Shilpi here!
- Learn more about Bolt.
- Read about fad vs. timeless fashion and ecommerce trends.
- Learn how to create lifetime customers.
- Learn more about digital CX trends at Retail TouchPoints.
Summary
Featuring: Shilpi Narang, SVP of Customer Experience, Bolt
Consumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online.
Shilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on any surface. During this episode of Retail Remix, hear how the payment experience can be reimagined to boost conversions and drive long-term loyalty. Listen in to learn about:
- Why the “last mile” of the purchase experience is so challenging for brands and retailers;
- Real-world examples that showcase innovation in the payment experience; and
- How a more collaborative and cross-functional approach to the buying journey impacts how employees use data to improve and optimize digital experiences.
RELATED LINKS
- Connect with Shilpi here!
- Learn more about Bolt.
- Read about fad vs. timeless fashion and ecommerce trends.
- Learn how to create lifetime customers.
- Learn more about digital CX trends at Retail TouchPoints.
