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Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor…

Digital CX Best Practices: Reveal Out-Of-Stocks, Shipping Costs Before Checkout

A three-country, 52-retailer study of the digital shopper’s user experience during holiday 2018 has generated a valuable “to do” list for the…

How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be…

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store…

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans…

Chase Acquires MCX Technology For Its Digital Wallet

The long strange trip of the Merchant Customer Exchange (MCX), a retailer-led consortium that was supposed to provide an alternative to traditional…

Bridging Your Digital And In-Store CX

A Guide To Winning In Omnichannel Retail A fully functioning and successful BOPUS process enhances the entire customer journey across all channels…

Investigating the Business Impact of Digital Accessibility

Approximately 15% of the world’s population — which equates to about 1 billion people — lives with disabilities, according to the World…

Why Inbound CX Tunnel Vision can Undermine Retailer Operations

The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started, and while domestic volume…

H Mart Upgrades Ecommerce CX with Real-Time Inventory Availability

Asian-American supermarket chain H Mart has migrated from a legacy commerce platform to VTEX, an upgrade that allows the retailer to leverage…

EX: The Force Multiplier for CX

Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great…

Does Personalization Always Improve CX? It Depends on Your Customers

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the…

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