Jim Inglis has a 60+ year career in retail including a long tenure at The Home Depot. With his book Breakthrough Retailing: How a Bleeding Orange Culture Can Change Everything, he reflects on his time with the home improvement retailer and, most of all, what other brands can learn from the company’s rise, stagnation and rebirth.
During this week’s Retail Remix, Jim shares lessons from the retail trenches, including how to:
- Create a differentiated brand from the ground up;
- Design a culture that employees love;
- Tackle logistical issues such as pricing and supply chain; and
- Inspire employees to build their skill set and foster a career in retail.