Retail TouchPoints
Judge Orders Tariff Refunds Following Supreme Court Ruling
Featured
Latest Posts
AAFES Adds Task Management App From Reflexis
The Army and Air Force Exchange (AAFES), which operates more than 3,150 retail facilities for U.S. military service members, retirees, and their families in more than 35 countries and all…
News September 24
Shopper Attitude Analysis Helps Shape Retailers’ Sales, Marketing Strategies
TJMaxx shoppers were more confident than Gap shoppers during the difficult economic times in late 2008, giving TJMaxx an edge in bringing in sales, according to ForecastIQ, a service of…
News September 24
Tips to Optimize User Experience for the eCommerce Store Front
What makes an eCommerce Web site a success? Obviously you must have a differentiated, quality product or service to sell and a marketing strategy to sell it. The performance of…
News September 24
Research Shows Providing Price Comparisons Wins Shopper Loyalty
Consumers are more loyal to retailers who provide information on competitors’ prices, according to the e-tailing group report “Comparison Shopping is a Way of Life,” published in September of 2009.…
News September 17
Leading Salon Streamlines Inventory & Interactions From Walk-in To POS
While some retailers are struggling to win customers over in a recession, the service retail sector is thriving. Knowing that people still need haircuts, the key objective at Ratner Companies…
Features September 16
IKEA Execs Discuss Launch Of US Loyalty, Use Of Mobile Medium
Well known for its innovative approach customer relationship management, home furnishings retailer IKEA has been giving customers all over the world something to talk about. Focused on providing consumers with…
News September 15
New Survey Shows Retailers Converting POS Into Marketing Tool
Traditionally viewed as a black box limited to processing sales transactions, many progressive retailers are now view their point of sale (POS) system as an additional opportunistic touchpoint. A new…
News September 10
JCPenney’s NY Flagship Store Speeds Checkout With Electronic Queuing
Store associates are now freed up to help customers following the implementation of electronic queuing at two JCPenney stores in the U.S. Lawrence Metal Electronic Call Forward (ECF) queuing system…
News September 10Chico’s Adds Live Help Options to Its Web Stores Via Click To Chat App
Chico’s FAS Inc. has committed to implementing an integrated live help strategy across its Web channel through the recent launch of ATG’s eStara Click to Chat solution. Currently running on…
News September 10
Latest Podcasts
Latest Resources
