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New Report Offers Loyalty Satisfaction Metrics & Key Action Items
While loyalty programs can be an integral part of the retail CRM model, new research indicates that marketers are under-valuing these programs, even as customers highly rate perks, discounts, deals…
News February 23ForeSee Results and Viewpoints Network Partner to Measure Online Community Satisfaction
Focused on measuring customer satisfaction, ForeSee Results and Viewpoints Network announced a partnership to provide Viewpoints.com and Viewpoints Technology Platform clients with a scientific measure of voice of customer for their communities. Viewpoints…
News February 23Apple’s Magic Touch Moving Closer To POS Integration With New Apps
Tapping a device that’s already known and loved by consumers, retail solution providers are offering an innovative approach to potentially streamline the checkout process by leveraging the iPod touch and…
News February 18Powering Customer Intelligence With Predictive Analytics
By Richard Scott Saban, President & CEO, Retail Technology In Action LLC By definition, predictive analytics is the ability to separate things into their constituent parts in order to study…
News February 18Solution Spotlight: Searchandise Commerce Streamlines Merchandising Tactics
Concept: Searchandise Commerce, which was founded in July 2008, is aimed at taking merchandising tactics in the brick and mortar world and translating them to the Web. In physical stores,…
News February 18Mystery Shopper Study Shows Etailers Sacrifice Service For Cost Containment, Efficiencies
Top Performing WebsitesEtailing Group CustomerExperience Index Although online sales continued to outpace brick-and-mortar sales in 2009, online retailers still felt the pinch of the recent recession during the most recent…
News February 11Sears Engages Online Customers With New Social CRM Tools
Focused on optimizing the online experience around its brands, Sears Holdings has taken a big step to engage customers in a meaningful dialogue and capitalize on the social sphere’s growing…
News February 115 Consumer Spending Trends for 2010
By Robert Passikoff, Ph.D., Founder & President, Brand Keys, Inc. Niels Bohr once noted that “prediction is very difficult, especially about the future,” but then he didn’t have access to…
News February 11BrainTrust Query: Lessons From the Starbucks Turnaround
By Mark Price, Managing Partner of M Squared Group Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry…
News February 11
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